Service requests - what percentage of dealers actually respond?

[zieglerc]

Was just going through the iDrive menus tonight and noticed that my car called home a few days ago for the initial service (as expected). I never got a call from the dealer - had to call them to set up an appointment. It was the same with my 335, I even placed a Service Request through Assist once (had a puncture in one of the run flats) and never got a call back.

I'm just curious... has anyone else had the experience? I'm wondering if it's a common thing for dealers to just totally ignore the teleservice feature.

[Mike Benvo]

I never got the call either...

[AwesomeM3]

I received a call from my Service Department immediately.

[Gemcoska]

I sent in a few, never got a call. Do they call the car or your phone?

[kyoshozx]

I got a call from my dealership. They call the phone number you have on filed with them, so for me they called my cell phone.

[Jdebitjr]

I received a call from my Service Department immediately.

+1

[Manny212]

i recieved a call immediately as well

[MDCTFTW]

No call here. Minus points.

[JuniorDee]

I received the call from the dealer

[batchelorc]

How do you know which dealer the request is sent to? Does it go to the dealer you have in BMW OC?