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I have now been told where to go by the Dealer Principal twice and customer services once. The dealer has offered me a 'goodwill' 25% discount on the wheels, which I am taking up and will be replacing the tyres with non-RFTs.
Customer services have written to me saying it is impact damage and therefore my fault, and included two photocopied articles about the state of UK roads. They deny wheels are not fit for purpose. Yeah right.
I've had other issues this week which have taken up my time, but this is now back on the agenda. I will be sorting the wheels/tyres this weekend and then pursue BMW next week for the costs under the sale of goods act.
Interesting fact - I found out the part number of the wheels has changed, which means something in the wheel manufaturer has changed - could just be finish or something equally irrelevent, or could be structural...
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