[Jasonptspurs]

This is the post I have put on their review sites, so if you are thinking of buying a car there, please read this first then decide.

I will start this post the wrong way round for the simple reason of- DO NOT EVER BUY A CAR FROM THIS COMPANY!!! WHY? Well let me now explain.

I went along to this company (CAN’T EVEN BRING MYSELF TO SAY THEIR NAME!!) looking for a 3 series tourer or a 5 series saloon advertised on their website, however and surprise surprise neither of these cars existed (given a story of lots of sales so they shift cars quicker than they can update their website and then looking through stock list, blah blah blah……and hence why there are so many posts on here about non-existent cars are just bait to get people in..) anyway I was then stupid enough to buy another car after their Salesman was super helpful to find me another for 2k more!!! I then waited all day to sort paperwork, finance and their Toilet paper (sorry warranty) out and a quick clean (as otherwise I would need to wait another week to collect the car from their collection centre up the road as they were so busy where I was told that I would be greeted by a “pretty girl” who would do a handover of the car,(I would add that these were THEIR WORDS NOT MINE!!!) so decided to take car there and then and off I went and at that stage quite happy although tired as it had been a unexpected all day experience!

Fast forward 3 ½ months…….breakdown!! Transmission malfunction!! So a quick call to them while by the roadside and nothing (in fact if I hadn’t chased and sorted my own recovery out I think I would be still be there 5 weeks later!!!) no call back, nothing! so I had no choice but to get car recovered to my local BMW independent for repair (or so I thought!!) my local started to look at the car and advised what he suspected was the problem and an approx. cost, I said “ok, no problem it has a warranty so you just need to speak to them (Warranty 2000) and get it approved” his answer….”No way we are still waiting to get paid for another job and that’s gone legal!!, we can fix it you pay us and then you claim money back from them” So I had to say “ok stop everything!” pay him £160 and get car to their service centre in Kent, I live in Cambridgeshire and the car is broken!!!! Anyway I finally manage to get the car to Kent after several emails to Mr Peter Weddle over the weekend, and that was 5 WEEKS AGO!!!!!. I still have no car, the communication is absolutely disgusting (unless I constantly chase) and I am still waiting for call backs that never come. I have spoken to many companies over this problem and every single one of them just sighs when I say “it’s BIG MOTORING WORLD”; I am talking companies that are over 150miles away, so quite a reputation eh? They have offered me a so called good will gesture so far against a bill that’s over £2K FOR A CAR I PURHCASED FOR £17K plus £1200 for a 39month warranty IN APRIL!!! Which funny enough is exactly the same amount as the claim limit on the warranty less excess of £100 SO, SO MUCH FOR GOOD WILL EH?? The way I was sold the warranty is also questionable but that’s for another day….by the way the warranty is actually underwritten (as such) by Big Motoring World, Warranty 2000 or whatever they choose to call themselves are just the administrators do please be aware of this and if you are intent on buying a car from this lot then at least sort your own warranty out!!!!
So, as I said at the beginning DO NOT BUY A CAR FROM THESE PEOPLE!!! Whilst waiting in their reception on that Monday every single person that came in (and I mean every single person) had a complaint with a car they had purchased!!!!!!
If you have had a problem then please post here as I have already approached Watchdog and the more of you that do the same the quicker this company can be stopped from doing what it does!!!
This story has so much more that would fill 10 pages and as of yet they still have the car so…………
I have driven BMW for many years and now at the point where I may not buy another ever again due to this so called Specialist Company!!


Right, I have now had enough time to calm down and write a considered response to the farce that is Big Motoring World customer service! I won’t go over the whole story again; you can read the previous issues and reviews at your leisure. Also, I deal with facts not fluffy bunny testimonials or “they are great and provided tea and biscuits would but another car etc. etc. rubbish, this is about after sales not the buying experience , if the car hadn’t gone wrong then I too would have been generally happy with the purchasing process, it’s what happens when a car goes wrong is when ANY company shows its true colours! So……finally after waiting 10 weeks for the car to be repaired I am able to collect it, so I arrive at Vantage point at 3pm, should be a quick chat, pay the bill and off up the road ½ hr tops (how wrong could I be!!) I am told to wait while they prepare paperwork; 40mins later nothing, so I go back to the counter and ask what is happening? I am handed a telephone handset and its Bob the Service Manager (as I have already said he was the only person there that actually gave me any sort of worthwhile information) anyway he is surprised I am collecting car!! Why he would say that when I have waiting 10 weeks to get the car back, but never mind!! He then goes on to say to me that he has (after much begging to his boss) managed to convince the owner of the business – Peter Waddell I believe to honour the Warranty payment (it was under threat due to bad review about them previously I had made, I don’t remember reading that reason for not paying out a claim in the small print eh??) but only if I either retract the bad review or write something nice, I had already agreed to do this and in fact already started to soften with subsequent comments, if I was happy with the outcome and as I have already written previously they did have to wait for a part so not completely at fault, anyway I am asked to go upstairs to an office with a computer and do it now “what now?” I ask, “Yes as we can only pay the warranty if you do it now” I am told, so do I have a choice?? I then spend nearly an hour trying to do as they ask but as it’s not my computer which has all my passwords saved for the website I am unable to do so, I didn’t refuse to it was I just plain simply couldn’t due to the security issues, I offered and actually wrote an email to the admin of the review site but this apparently was not good enough, it’s now 5pm! And I have a 2 hour drive home at rush hour! So finally I lose patience and basically tell them forget the £900 warranty payment, if they don’t trust me to write when I return home forget it! I am already loosing fortunes anyway (I’ll explain at the end) and just want to go home, so after much apologies from the girl and chap in the office I march back downstairs and by now steam is coming out my ears!!!!! I try to pay a £2044 repair bill on my credit card and am then told ”sorry we don’t take credit cards, we can only take either debit card or bank transfer” What company today doesn’t take credit cards for Christ sake? They then have the audacity to tell me that I could leave the car there and come back tomorrow with the money!!!! Yeah right 400mile round trip….OK!! So I now have to find two grand at what is now 5.30pm or I can’t take the car I have been waiting 10 weeks for!!! Anyway and fortunately I managed to find the money thanks to my Mum and various other means of quick finance and pay the bill and leave, it’s now 6pm!!!
And for the record there were some decent people waiting for their cars that had also gone wrong with some big issues so I was not alone!
So, to summarise its quite simply the worst experience of buying a car I have EVER HAD from beginning to end.
If you are considering a car from Big Motoring World I suggest you and unlike me do your homework, Google them, read the reviews about after sales and not the buying experience, to help you here are the facts:-
9th April- purchased the car (530d SE saloon 10 plate)
Car £17k
Buyers fee £142
Warranty (that didn’t pay out although it was approved and is confirmed on their reply on the Review site!) 36months £912.50
17th July - Breakdown
18th July - My local garage costs £151.20
Into Big Motoring world 21st July
24th September - Collect car and pay invoice £2044 and then immediately part exchanged for a new BMW at my trusted local Main Dealer for £14k
Total cost 20,250
So the total loss for 5 months use of the car that I purchased from Big Motoring World which spent 3 ½ months in their workshop is £6250!!!!!!! And that doesn’t include HP payments during this time, so make your own minds up…………….fortunately the car went straight to my local Main dealer that evening (as we didn’t want it back home) where at 8pm they were waiting for me to arrive, they took the car and thank God hope to never see it ever again!

As my friends have told me it’s a learning experience and if I never see or visit Big Motoring World ever again it would still be too soon!