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Interesting cultural differences showing through here.
In the Uk we rarely tip and in the Scottish part of the UK, we are even worse :-D. I can't even imagine doing such a thing. I expect my SA to kiss my ass 10000000% when I drive a spanking nice e92 m3 into their forecourt. That is why the car cost so much in the first place.
I do frankly agree with the guy that said the survey gave 10's to the fact that a good positive comment can be a great feeling. It is not a bribe either, therefore u are not letting them enter an opinion into a bargain. I treat the guys behind the desk (SA in ur terms) and the mechanics with total respect and always listen to everything they have to say about my car and their experience etc. Great guys and if you invest the time in them, to get to know about what they are interested in, they seem to naturally treat you well. That works for me. Chocolates etc are for someone who has ALREADY GONE OVER AND ABOVE not to convince them to do it in the first place.... wrong mentality from my perspective.
Cheers,
RW
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