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I'm pretty sure the majority of BMW customers rather be in a dealership to speak to someone and get information on the spot rather than come here, start a thread and wait for a response - too much time wasted.
Forums are more positioned as a secondary source of information for the majority, either something used to find out more about information after going to the dealership or simply a source for post-sale/purchase information, but to say Genius' are a waste of time and jobs and forums are better is nonsense.
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