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Originally Posted by aarong_m3
Sorry to hear about your exp at Mt View. I've been there. I will never go back there anymore...they gave me a Hyundai sedan and it stank.
Most BMW dealerships have limited amount of BMW loaners and every owner expects to get a BMW loaner. When they are all loaned out, you get enterprise. It is true that in the afternoon you can call to see if they have a BMW loaner. Sorry, It's expected. But If you have a friend that's a SA then your set(most of the time).
If you owned a Lexus/Infiniti before and got Lexus/Infiniti loaner...that's great. Sorry to tell you BMW is not Lexus or Infiniti.
Hope you get your car back soon.
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I bought my car from BMW Mt. View and I won't go back. I was not and am still not impressed with the level of service there. Considering how much money we spend on the cars, one would think that the service would be good.