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First of all, I would like to apologise for any inconvenience caused by this. This is NOT typical of our core rebuilds, and I believe we did offer you a refund in the end.
We do indeed check all bearings to make sure they are in working order at the time of rebuild, however, as with the nature of any wear parts (especially bearings), it is impossible for us to determine exactly when they will fail, unless they were severely worn (i.e pitted) and would most definitely have recommended changing them.
Whilst we do offer (and recommend changing) diff bearings for sale separately, we also offer our PRO Series pumpkins, which is a complete overhaul of the entire pumpkin with brand new everything internally.
If you wish to discuss this further, please send in a support ticket on our website, and we will look into your case in more detail and see where we can help alleviate any concerns/frustrations.
Thanks!
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