I guess not. I was just trying to help BMW here. Oh well, back to the dealership.
Quote:
Dear :
Thank you for contacting BMW of North America, LLC regarding your 335i. I was sorry to read of your dissatisfaction with your BMW. Please accept my apologies for the frustration and inconvenience you have experienced.
Please be assured the quality of our vehicles receives our constant attention, nevertheless, despite our best efforts, a problem may occur with a particular vehicle or component. We appreciate your feedback on the 335i, and will use your comments to improve our future models.
I suggest speaking directly with the service manager at your BMW center about the issues you have experienced with your BMW. The service manager has access to BMW engineering and regional representatives who are in the best position to review your concerns.
If you have any further questions, please reply to this e-mail or contact the Customer Relations and Services Department at 1-800-831-1117, Monday through Friday from 9:00 A.M. to 9:00 P.M., Eastern Standard Time. Again, thank you for contacting BMW.
Sincerely,
Trista Steed
Customer Relations and Services
Representative
-----Original Message-----
To: custserv <CustomerService@bmwusa.com>
Subject: Vehicle Products
ModelYear: 2007
MfgNme: BMW
ModelNme: 335i Coupe
ContactBy: email
ContactPhone:
ContactTime:
Comments: I wanted to make someone aware that I'd be willing to work something out to let you crush this 335i coupe. I love the car but I realize it's costing you thousands of dollars under the warranty/maintenance program. I'm taking it back in for more repairs today and later this week, but if these electrical/mechanical problems persist, you're going lose a ton of money on this vehicle. There's still over a year left on the factory plan, so let me know if anyone wants to buy this car from me. It really makes no difference to me - I will continue having it repaired biweekly.
CustomerNo:
AccountId:
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