Quote:
Originally Posted by E36ic4Me
My first thought is he wouldn't be entitled to anything. If you buy a few items that break at say....Target (or another retail business), they certainly wouldn't give you a freebie in the future.
However, your question reminds me of something that just happened to me last month. My new VW was wearing through its rear tires quickly. I took it in and the dealership found issues with the rear suspension, which they replaced under warranty. Tires for that car in general but especially the ones I had on it were quite expensive. I called VW of North America and explained what had happened. They asked a lot of questions but the last one they asked I think was the key to everything........"have you owned other Volkswagens and if so, how many"!! Bingo! When I told them that I had owned six in the past, they said that I would here back from them tomorrow. They got a hold of me first thing in the morning and said they would pay for a complete set of tires for me due to my issue and my brand loyalty. They rushed the check and I received it the very next day!
So, given my story perhaps something could be done. Although, most new cars will have an issue here or there. It certainly doesn't sound like a lemon or anything like that. Think of how many parts comprise a car, how much engineering, etc. I personally don't think it should shock people when something as complicated as a car (especially one as tech forward as a BMW), even a need one has an issue sporadically. I just look at it is a small price to pay for having a beautiful new car. So, I could see that going either way. If he has been a member of CCA for a minimum of a full year, he is entitled to $500 off a new or CPO vehicle purchase.
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Thank you for your response. He contacted a sales rep today and he was told that he would receive a discount but did not disclose to what extent yet.
In the same breath she said that there was no such thing as a 650i Gran Coupe with x-drive and that only the 2 door got x-drive. This is obviously incorrect and I am at this point I am seriously considering buying 2 tickets to Munich and talking to someone who actually knows a thing or 2 about BMWs (I will learn German if I have to).
In all seriousness, are all BMW salesmen this inept? Because from my experiences, that's what I am led to believe.
I understand and agree with your point that these cars are highly technical and are not all perfect but I think if he is able to translate the notion that he has been a loyal customer for almost 25 years and that over the passed 6 months their service department has been ineffective, they will be swayed.