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I think you should have had a bit more patience before doing a charge back.
You think FCP is slow to respond, you have no idea how slow the communication is between Amex and FCP’s card processing company.
Cancelling a chargeback has now turned this into a total mess and you’ll have to wait weeks for all parties to double check everything and agree.
I have had a blower motor delivered with a cosmetic damage. FCP sent a replacement out next day. FCP is a great company.
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