[Nafy]

Mfactory - How I lost $1000cad and valuable time for nothing

- Purchased a fully rebuilt pumpkin with lsd and different final drive from Mfactory when it was on sale.

- Received it in three weeks and brought it to a local shop for installation.

- Shop called me and said the diff doesnt fit because the pinion flange is the wrong type (see attached pictures). Paid $330cad labour to uninstall and install the original diff.

- Contacted Mfactory and had to send the diff back to put in the correct flange.

- Mfactory sent me another one and gave me the $330cad back for the labour (good service). It was a hassle to return the original diff though.

- Brought the replacement to the shop again for installation. New one fits perfectly.

- On my way home from the shop, I started hearing metallic noise. It didn't sound normal to me and sounded like bearing issues.

- I did research online and the noise matches other car with bearing issues. Worn bearings could destroy the diff.

- Took the car a local shop specialized in differential for verification. They had a look and concluded that the noise is coming from the bearings (see attached shop comment).

- Contacted Mfactory again and asked why the bearings are worn and not replaced since they advertised the diff as fully rebuilt.

- They said they "check" and "clean" everything and I could send the diff back and have new bearings replaced for additional $400usd. Not to mention shipping and labour cost on top.

- I expect everything works when they advertised it as "fully rebuilt".

- It is funny that they HIGHLY recommend changing the Diff Bearings at the same time as installing a new LSD as these are wear item, when they are selling their Mfactory Differential Rebuild Kits. See link: http://www.n54tech.com/forums/showthread.php?t=29038

- By then I already lost the confidence of getting a quality product from them. I decided to cut loss and return the diff.

- At the end I lost about $1000cad due to labour, shipping and custom fees. Lots of time wasted and headache that came with it.

It sucks and I learnt my lesson of not spending more money with a reputable company like performance gearing. If I was told that bearings needed to be replaced at the time of purchase and it is going to cost a more, I would've gone for it.

Overall I think they have decent service, but they need to improve their quality control. Don't set a lower price point by sacraficing the product quality.

If you like more details of this unpleasant experience, let me know. Thanks for reading.