After much searching and calling around, I finally got the # to BMW Germany Headquarters, I recommend whoever is having a problem solving their issue in USA, to try Germany. Here are two useful contacts:
1. tel: 011 +49 89-1250-16000
2. email:
customer.service@bmw.com (this is the international customer relations email, for all countries... and should be used when US Customer Relations fail, as they often do).