It really just varies from dealer to dealer.
In Michigan, I went to Erhard BMW and their service is amazing. I could call on Thursday and they'd squeeze me in for service on Saturday. They only had BMW loaner cars, and I could often request something different (5er, X3).
When I moved to AZ, I first went to BMW North Scottsdale, figuring it's in the nicest area so it'd be the best dealer. Not so much, shitty service, and I was given a VW Jetta loaner car.
I now go to Chapman BMW Scottsdale. The service is good - not at Erhard's level, but better then N. Scottsdale. They can usually get me in within a week, and they always have a BMW loaner for me.
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