Quote:
Originally Posted by Autobacs
My buddy who was a MERC dealership TECH said the same thing, as Consumer Reports. Hell even Scotty Kilmer says so.
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I can attest to Mercedes being complete junk.
After having a bunch of BMWs, I got a 2022 E450. I've had 5 unscheduled services visits for various items in less than 1 year. One of the issues is a thumping sound feel. The first 3 times I brought it in, I asked them to address this and they said there was nothing wrong. The 4th time, they acknowledge something was off, but didn't have time to diagnose it because they let the car sit on the lot for 2 weeks before looking at it, and I had to leave for a trip. Now the car is currently at another dealer who also acknowledged the problem, and the car has been there for 2.5 weeks while they supposedly wait for a special tool to diagnose it because their standard checks turned up nothing.
Every visit to Mercedes has resulted in the car being there for a minimum of 2 weeks, sometimes the issues would be fixed, other times they tell me the items were fixed only to find they weren't...(driver seat was creaking, they had to replace a bracket, broke massage seat. Refused to take car home until they fix massage seat. They call me a week later telling me the seat works. Drive to dealer, sit in car, turn on massage and it's not working. They have it for another week to fix). This has happened with 5 services visits to 4 separate dealers...so Mercedes clearly has a serious quality control issue, and poor dealer network.
I've had a lot of BMWs and they've been mostly reliable. My experience with BMW dealers has been night and day better than the experience I have had with Mercedes. I've found BMW services centers to be pretty decent for a dealer, and very professional