BMW of North America Announces 2012 Best Dealership Awards

bimmerJP · 03-08-2012, 02:37 PM

Classic BMW is the last

Anyway...

Mr. ///M3 RD · 03-08-2012, 02:47 PM

Quote:

Originally Posted by Cdnrockies

BMW North America is actually BMW USA (bmwusa.com). BMW Canada is a separate entity (bmw.ca). Their head office is in Richmond Hill, if you want to wander over and give them hell.

Yes I know ... one is as useless as the other IMHO ... in the end a US Dealership with the help of my Canadian one screwed me over big time ...

USC2000 · 03-08-2012, 02:54 PM

Where can we see the full list? I'm curious to see where my dealer ranks, though I expect it to be in the lower half.

Booster · 03-08-2012, 03:12 PM

As an employee of Hendrick in Charlotte, w/o our great customers, this wouldn't have been possible.

This is the 8th year we have hit it in a row. No other dealer has ever done that.

Quote:

Originally Posted by USC2000

Where can we see the full list? I'm curious to see where my dealer ranks, though I expect it to be in the lower half.

I do have a full list, I will try and get it into a .pdf file for you, or post it here...

3er · 03-08-2012, 03:13 PM

My experience at BMW of Houston North was great. If I purchase another BMW, they'll have a repeat customer.

Red Bread · 03-08-2012, 03:13 PM

Quote:

Originally Posted by CominAtYaBich

How are you guys surprised about Crevier they are OFFICIALLY THE WORST, in fact all the BMW dealers in OC are awful

Hmm, I actually had good experience with sales and service at Crevier. Certainly better than the hacks at Classic, now that I'm in Dallas. Their presence on this list makes me think it's just a popularity contest, not an actual rating of quality.

US///M3 · 03-08-2012, 03:23 PM

Quote:

Originally Posted by mahnee1

United BMW of Gwinnett?!?!? They rarely have loaners AND I've filed 7 formal complaints against that dealership.

Profitability prolly helped their ranking.

///M1 · 03-08-2012, 04:19 PM

Quote:

Originally Posted by rmani

no surprise none of the NJ dealerships are on here. All the ones near me are morons and try to fleece money from you every way possible.

Not sure which part of NJ you are, but I have been extremely happy with JMK, bought 5 new cars since 2004. Needless to say, they weren't ripping anyone off on their 1///M allocations. Service guys have always treated me with respect and knowledge for all the M and non-M cars I've brought them.

Quote:

Originally Posted by Dan@UnitedBMW

Thanks to all who support us! Glad we can be here to support you

Congrats Dan! Well deserved, keep up the good work. That reminds me, need to place my order with you on the V2 LED Steering Wheel

az34 · 03-08-2012, 05:00 PM

does BMW N/A includes Canadian dealers?

mapezzul · 03-08-2012, 05:30 PM

There is a "point system" to be on this list. Customer service is not the only thing needed. Sales volume, after sales, CPO Sales, CSI, trainings attended by staff and MONEY INVESTED in the dealership are just some of the pieces.

Glad to see that my dealer in Ridgefield Ct is on there, as is Greenwich and Bridgeport.... Fairfield County CT is a good place to be for BMW dealer ships

mapezzul · 03-08-2012, 05:33 PM

Quote:

Originally Posted by az34

does BMW N/A includes Canadian dealers?

No. This is strictly for the US market. BMW Canada may have something similar like a top 5 or something but it is a different market and they have different agreements with dealers. Canada why part of NA is operated separate- notice how the X1 is there and cars are packaged differently? Its different.

asus389 · 03-08-2012, 05:35 PM

Quote:

Originally Posted by *****

It's a shame to not see my local dealer on the list(Erhard BMW), since they made last year's list. I've had nothing but great experiences with them, especially considering the fact that I bought my car used from a private party and it's modded. My service adviser loves 135's, and always tells me that he wishes they were more popular, since they don't see too many of them through there. They are always super accommodating though, and have even knowingly covered a stupid mistake on my part before. Haha, they even looked through my mods and made sure they were installed correctly on my first visit in there. I didn't end up buying through them, but when I was looking at cars on their lot originally, they were more than happy to work with me on finding something affordable, and I didn't feel pressured or anything. Definitely a different experience than when I owned my Evo and had to deal with Mitsubishi.

Agreed, I am super happy with the Erhard service center. I thought for sure they'd make the list this year. Oh well, anyone looking for a dealer in MI, Erhard Farmington is great.

jwcfs · 03-08-2012, 06:01 PM

Quote:

Originally Posted by juddholland

Perillo won't ever make this list...

Singletrack · 03-08-2012, 06:05 PM

Glad to see my new dealership (Rahal) on the list, and my old dealership not on it (Sewickley).

SwamiV · 03-08-2012, 06:09 PM

East Bay BMW is my destination from now. I heard good things about then when I bought my 2009 335i, but never bothered giving them a visit. Finally dropped in and test drove the F30 there and had a chat with John Wolff - best CA I have worked with. No pressure, very knowledgeable and he was one of these people who "got it". When I am ready to order my 328i later this year I know where I will be going!

az34 · 03-08-2012, 06:17 PM

Quote:

Originally Posted by mapezzul

No. This is strictly for the US market. BMW Canada may have something similar like a top 5 or something but it is a different market and they have different agreements with dealers. Canada why part of NA is operated separate- notice how the X1 is there and cars are packaged differently? Its different.

thanks buddy.

car_fan · 03-08-2012, 06:21 PM

Quote:

Originally Posted by MPower10s

Congrats Braman BMW!

Interesting that WPB made the cut, but not Miami. I've bought from both and I would say service may be about equal with the exception of WPB having a "variety" of BMW loaners as opposed to only 3er Sedans like the Miami store

Hendrick BMW is definitely deserving of its ranking. I made an unplanned stop there in my former 550GT to have a CEL reset and diagnostics test performed. They where able to get the issue resolved and me out in a reasonable amount of time

Envyscorpio · 03-08-2012, 06:58 PM

BMW of Monrovia (Assael)!!?? How is that possible!? I would never buy from them from bad experience 10 years ago. Maybe its time to look into a BMW purchase if their service is back on par with Porsche, Lexus and Mercs. But never from #22.

Xios135 · 03-08-2012, 07:04 PM

Thompson in PA is my place.

klepto · 03-08-2012, 07:25 PM

w00t for East Bay BMW (my employer) & only 10-time winner

catalyst · 03-08-2012, 07:48 PM

Also good to see Performance BMW of Chapel Hill up there. While I did not get my car there, I did just get back from picking up my car from their BMW Certified Collision Center.

I ended up having my back m-sport bumper replaced and the quality is outstanding...I think it may be better than when I first got it. Paint matches insanely good and they even hand washed and waxed my car (even did the annoying m-sport wheels!)

Put a smile on my face to have my car back and fixed and knowing it was treated well.

Straight Dave · 03-08-2012, 07:50 PM

I have no clue have Momentum Houston made it but BMW of Houston north is spot on!

03-08-2012, 02:37 PM	#45
bimmerJP First Lieutenant 11 Rep 380 Posts Drives: 2008 e90 335i Join Date: Jun 2011 Location: Texas, the United States of America, Planet Earth, Universe iTrader: (0)	Classic BMW is the last Anyway...
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03-08-2012, 02:54 PM	#47
USC2000 Lieutenant Colonel 127 Rep 1,604 Posts Drives: F30 328i M Sport Join Date: Jul 2007 Location: El Paso, TX iTrader: (10)	Where can we see the full list? I'm curious to see where my dealer ranks, though I expect it to be in the lower half. __________________ 2014 Alpine White 328i M Sport \| M Performance Exhaust \| M Performance Front Splitter \| M Performance Carbon Fiber Spoiler \| M Performance Grills \| M Performance Pedals[/SIZE] ______________________
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03-08-2012, 03:13 PM	#49
3er Major 946 Rep 1,275 Posts Drives: 2019 BMW M5 Competition Join Date: Jan 2012 Location: Katy, TX iTrader: (0)	My experience at BMW of Houston North was great. If I purchase another BMW, they'll have a repeat customer. __________________ *2019 ///M5 Competition* On Order: 2023 ///M3 Competition xDrive
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03-08-2012, 05:00 PM	#53
az34 Major 54 Rep 1,014 Posts Drives: 2009 z4sdrive35i 2008 x5 3.0i Join Date: May 2011 Location: montréal iTrader: (0)	does BMW N/A includes Canadian dealers?
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03-08-2012, 05:30 PM	#54
mapezzul Special Agent 74 Rep 1,731 Posts Drives: Depends on the day! Join Date: Jul 2005 Location: Bavaria iTrader: (1)	There is a "point system" to be on this list. Customer service is not the only thing needed. Sales volume, after sales, CPO Sales, CSI, trainings attended by staff and MONEY INVESTED in the dealership are just some of the pieces. Glad to see that my dealer in Ridgefield Ct is on there, as is Greenwich and Bridgeport.... Fairfield County CT is a good place to be for BMW dealer ships __________________ [SIGPIC][/SIGPIC]
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03-08-2012, 06:05 PM	#58
Singletrack 4th down; 4th quarter? Renegade. 87 Rep 3,850 Posts Drives: 09 SSII E92 M3; 19 FG M5C Join Date: Aug 2008 Location: Pittsburgh, PA iTrader: (3)	Glad to see my new dealership (Rahal) on the list, and my old dealership not on it (Sewickley).
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03-08-2012, 06:09 PM	#59
SwamiV New Member 0 Rep 7 Posts Drives: 2018 Tesla Model 3 Join Date: Mar 2012 Location: Bay Area, CA iTrader: (0)	East Bay BMW is my destination from now. I heard good things about then when I bought my 2009 335i, but never bothered giving them a visit. Finally dropped in and test drove the F30 there and had a chat with John Wolff - best CA I have worked with. No pressure, very knowledgeable and he was one of these people who "got it". When I am ready to order my 328i later this year I know where I will be going! __________________ 2018 Tesla Model 3 (Current) / 2018 Chrysler Pacifica (Current) Retired - 2018 S4 :: 2017 Q7 :: 2016 Outback :: 2015 Sienna :: 2012 540i :: 2012 SportWagen TDI :: 2011 MDX :: 2008 335i :: 2005 Maxima
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03-08-2012, 06:58 PM	#62
Envyscorpio Private First Class 18 Rep 185 Posts Drives: BMW Join Date: Oct 2011 Location: Taiwan iTrader: (0) Garage List 2001 Honda NSX [0.00] 2009 BMW M3 [0.00] 2004 BMW M3 [0.00]	BMW of Monrovia (Assael)!!?? How is that possible!? I would never buy from them from bad experience 10 years ago. Maybe its time to look into a BMW purchase if their service is back on par with Porsche, Lexus and Mercs. But never from #22. __________________ [E30 325i \| E39 528i \| E46 M3 \| E70 X5 \| E90 M3 \| F25 X3 \| NA1.5 NSX \| 718 GT4] Last edited by Envyscorpio; 03-11-2012 at 10:16 AM..
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03-08-2012, 07:04 PM	#63
Xios135 First Lieutenant 24 Rep 365 Posts Drives: 2014 MB CLA Edition 1 Join Date: Jan 2011 Location: Philadelphia iTrader: (0) Garage List 2010 BMW 135i Conve ... [1.00]	Thompson in PA is my place. __________________ GONE *135i Vert-Montego Blue M-Sport-6MT, BMS DCI, JB+, CF iCarbon Spoiler, Matte black grills, stock diffuser mod, Ink Black powder coated 264s,*
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03-08-2012, 07:25 PM	#64
klepto Private First Class 25 Rep 140 Posts Drives: M235i Join Date: Feb 2007 Location: Bay Area, CA iTrader: (2)	w00t for East Bay BMW (my employer) & only 10-time winner __________________ internet sales @ East Bay BMW M235i \| alpine white \| coral red \| 6spd 335is \| lemans blue \| saddle brown \| 6spd www.jchoiphotography.com
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03-08-2012, 07:48 PM	#65
catalyst Private First Class 7 Rep 118 Posts Drives: X1 Join Date: Feb 2010 Location: CO iTrader: (0)	Also good to see Performance BMW of Chapel Hill up there. While I did not get my car there, I did just get back from picking up my car from their BMW Certified Collision Center. I ended up having my back m-sport bumper replaced and the quality is outstanding...I think it may be better than when I first got it. Paint matches insanely good and they even hand washed and waxed my car (even did the annoying m-sport wheels!) Put a smile on my face to have my car back and fixed and knowing it was treated well.
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03-08-2012, 07:50 PM	#66
Straight Dave Lieutenant 27 Rep 444 Posts Drives: 2011.5 e92 m3 Join Date: Jun 2010 Location: Houston iTrader: (0)	I have no clue have Momentum Houston made it but BMW of Houston north is spot on!
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