[Bob in IL]

Originally Posted by Stano89

None of Chicago area scammers are there i'm not surprised at all

Bill Jacobs in Naperville was on the list a couple of times but no longer.

[F32Fleet]

Originally Posted by Ag3ofShadows

United almost always makes the cut lol. They've been on the list the past 4-5 years.

Really? Well we're have I been. Lol.

[M340I///M]

Sad to see that BMW of West Chester Pennsylvania ( formerly known as Otto’s bmw ) not make the cut, one of the most honorable dealership I’ve come to know and love.,mind you Delaware has 2 BMW dealerships, One that’s 20 mins from my house called ig Burton BMW and another that’s called UnionPark BMW both which I wouldn’t recommend, too uptight in making deals too difficult.
So I drive 1 hour and 20 minutes for there great service department and sales, parts …… Hopefully they get recognized next year.

[Trex]

Ottos still has the same personel. Still the best in the area as far as I am concerned.

[MinMax]

Originally Posted by nsquared

lol no Bay Area

Peter Pan BMW was on the list last year. I guess they blew it up this time.

[seamaster222]

Originally Posted by Alpine300zhp

No Florida stores this year. At least BMW quit the joke of naming Braman BMW to the list when they obviously didn’t deserve the award.

never did for the past 10 years. Rather go up north of Miami than go to Braman.

[Condorll]

Originally Posted by swainbmw

Rahal BMW doesn’t make the list this year Pennsylvania very interesting. They must be following Behind their surveys, my experiences always been good

That's my dealer too, surprised they are not on the list like they have been for years.

[RockCrusher]

Yay!

My dealer, BMW of Little Rock (Little Rock, AR), made the list!

Deservedly so. What a great place to buy a car and -- just as important -- get it properly serviced! (I've bought a new 2022 and 2024 BMW there and a family member on my recommendation bought a 2023 X4 there.)

[ZoomiX]

Congrats to my friend Tyler and the team he leads at BMW of Des Moines!

[Kingpin4]

I also travel an hour to BMW of West Chester Pa. Been patronizing them since 2010 ( previously OTTOS BMW ). Excellent customer service, sales, parts, and new/used sales department. Definitely worth the drive imho, and should definitely be apart of this list.

[n55david]

Originally Posted by Stano89

None of Chicago area scammers are there i'm not surprised at all

Yup.. bought my 240 in Chicago area. Freaking horrible experience with the car and not disclosing stuff I specifically asked about.

[jcal65]

BMW Santa Maria CA should be on this list. Jon Shafer provides the most professional, knowledgeable, no BS sales experience you will find!

[dtmurf]

I’d be interested in seeing the complete list, all 349 dealers listed first to last; it would be good to know where your dealer placed on the list! I’d would definitely travel out of state for a good buying experience.

I’m fortunate to have picked up two cars in Munich but getting there (dealership side) was an ordeal!

Good to see BMW of Murray (UT) on the list, they were the only BMW dealer in Utah when I lived there (early 90s), we started the Wasatch Chapter of the BMW CCS in their showroom back in 1990.

[Nighthawks]

Thrilled to see my dealership: BMW of Southpoint (Durham, NC), on the list.

They made everything easy.

[xdriv3]

Big fan of Rallye BMW.

[Rcasa20]

Originally Posted by Westside Guy

We will have to agree to disagree on this as I am extremely happy with my dealer’s sales and service departments.

Looks like you’ll also be disagreeing with BMW since they left them and the rest of Florida off the list. I can’t wait to bring this up with my Florida dealer in a future conversation with its manager.

[BMWCCA1]

I refuse to read this entire thread from start to finish each year.

I just want to add that you all must know this has nothing whatsoever to do with how competent, friendly, or honest your dealership is—or isn't.

This award is given to dealers who pimp to get your "100%" satisfaction survey. Who may very well lie, or coerce customers into "all Tens" ratings. Who have played the game of buying the BMW required facility improvements, stocking their "cafe" with proper finger foods, etc.

Gone are the days when a good dealer would let you watch them work on your car because they had nothing to hide. Where they didn't need to send you a video of your car's underside so show you the rust on your rotors to justify some absurd charge.

Our favorite shops from years gone by that cemented BMW's good reputation for their cars and dealers, wouldn't stand a chance of getting this empty award today.

If it makes you feel good about the store where you get your warranty work done, then great. If you're happy with your dealer and they didn't make this list, take a minute to thank them for their good work and ask them why the hell BMW didn't include them in this elite group? You might just get an ear-full.

[Gryph8n]

But local. Glad my dealership made the cut.

[Skibof]

BMW of Anchorage is in this list again excellent, take time to look them up it’s kind of a joke! this is by far the worst dealership I’ve ever dealt with in 40 years of getting my BMWs serviced.

Purchased a 2020 X
3M competition with 23 miles on it, the tires were destroyed upon delivery and when they replaced them they damaged two wheels and threw one wheel against the brake caliper scratching it that’s $3000 in damage when I asked about the damage they simply told us they’re no longer interested in servicing our vehicle. I had to ship the car from anchorage to another state to get it serviced.

Lithia motor company is the worst group of dealers I have ever encountered, narcissist to the extreme!

Originally Posted by Jason

BMW of North America Announces 2024 Center of Excellence Award Winners, Recognizing the Best BMW Dealerships in the U.S.

Woodcliff Lake, NJ – March 27, 2024… BMW of North America announced today its annual Center of Excellence (COE) award winners, recognizing 40 BMW dealers across the U.S. for having delivered exceptional results in sales, service, and customer experience. The Center of Excellence awards are the highest honor a BMW center can receive for overall customer satisfaction and operational performance.

“We sincerely thank each of the winning centers for their unwavering dedication to our brand and the values we hold dear. This accolade is a testament to their unparalleled commitment, exceptional service, and extraordinary experience they provide for our customers,” said Sebastian Mackensen, President and CEO, BMW of North America. “Their efforts have played a pivotal role in strengthening the BMW community and enhancing our brand’s reputation for excellence.”

All 349 BMW centers in the U.S. were measured on five different sales and aftersales Key Performance Indicators (KPIs) based on the Balanced Scorecard (BSC) Index. Winners outperformed their peers across these categories throughout 2023.


2024 Center of Excellence Award Recipients (listed in alphabetical order):

Bert Ogden BMW (McAllen, TX)

BMW of Schererville (Schererville, IN)

BMW of Anchorage (Anchorage, AK)

BMW of Sioux Falls (Sioux Falls, SD)

BMW of Champaign (Savoy, IL)

BMW of Southpoint (Durham, NC)

BMW of Des Moines (Urbandale, IA)

BMW of Warwick (Warwick, RI)

BMW of El Paso (El Paso, TX)

BMW of Westbrook (Westbrook, ME)

BMW of Fairfax (Fairfax, VA)

BMW of Westchester (White Plains, NY)

BMW of Grapevine (Grapevine, TX)

BMW of West Houston (Katy, TX)

BMW of Honolulu (Honolulu, HI)

Brian Harris BMW (Baton Rouge, LA)

BMW of Idaho Falls (Idaho Falls, ID)

Century BMW (Huntsville, AL)

BMW of Little Rock (Little Rock, AR)

Crevier BMW (Santa Ana, CA)

BMW of Lubbock (Lubbock, TX)

Flemington BMW (Flemington, NJ)

BMW of Minnetonka (Minnetonka, MN)

Galleria BMW (D'Iberville, MS)

BMW of Murray (Murray, UT)

Hendrick BMW (Charlotte, NC)

BMW of Murrieta (Murrieta, CA)

Orr BMW of Shreveport (Shreveport, LA)

BMW of Omaha (Omaha, NE)

Paul Miller BMW (Wayne, NJ)

BMW of Peabody (Peabody, MA)

Peterson BMW of Boise (Boise, ID)

BMW of the Permian Basin (Midland, TX)

Rallye BMW (Westbury, NY)

BMW of Plano (Plano, TX)

Roadshow BMW (Cordova, TN)

BMW of Ridgefield (Ridgefield, CT)

Tulley BMW (Nashua, NH)

BMW of Rochester (Rochester, NY)

United BMW (Alpharetta, GA)

[Rcasa20]

Originally Posted by BMWCCA1

I refuse to read this entire thread from start to finish each year.

I just want to add that you all must know this has nothing whatsoever to do with how competent, friendly, or honest your dealership is—or isn't.

This award is given to dealers who pimp to get your "100%" satisfaction survey. Who may very well lie, or coerce customers into "all Tens" ratings. Who have played the game of buying the BMW required facility improvements, stocking their "cafe" with proper finger foods, etc.

Gone are the days when a good dealer would let you watch them work on your car because they had nothing to hide. Where they didn't need to send you a video of your car's underside so show you the rust on your rotors to justify some absurd charge.

Our favorite shops from years gone by that cemented BMW's good reputation for their cars and dealers, wouldn't stand a chance of getting this empty award today.

If it makes you feel good about the store where you get your warranty work done, then great. If you're happy with your dealer and they didn't make this list, take a minute to thank them for their good work and ask them why the hell BMW didn't include them in this elite group? You might just get an ear-full.

If that’s the case how is it that none of the Florida dealers have figured out pimping?? Come on man!!

[FarsBimmer]

The list seems honest and fair as BMW Las Vegas and Henderson is not on the list.

-A loaner is a shuttle bus to a rental, where you get a beat up Toyota Corolla IF you are lucky.

If you run diagnostic before the service you will see, not much is done. As still a lot of flags when the car return -oh check for scratches.

I go to CA and get the service done, as anyone is better than LV/Henderson.

[X3andPlanes]

Bought cars from Omaha, Des Moines and now my local dealership Minnetonka, MN. Experience with Omaha and Minnetonka was great, Des Moines was blah as soon as they were bought by Luther. Surprised to see them in the list. May be the management has changed.