Ever request for another SA?

RyBMW · 12-04-2008, 01:09 AM

Would there be any repercussions if you ask for another SA when you bring your car in for service? What about the surveys that BMWNA and dealer sends you after servicing? If you make one tiny negative comment about your SA, would you bring your car back to the same dealer for service?

bsamoul · 12-04-2008, 01:14 AM

Quote:

Originally Posted by RyBMW

Would there be any repercussions if you ask for another SA when you bring your car in for service? What about the surveys that BMWNA and dealer sends you after servicing? If you make one tiny negative comment about your SA, would you bring your car back to the same dealer for service?

I have. My previous SA didn't tell me when they crashed my car. That was the final blow so I told him to his face that I wasn't going to be using him anymore.

seanl · 12-04-2008, 01:17 AM

You're the customer, you can ask for any SA you want....it's not a big deal.

GregL · 12-04-2008, 01:18 AM

I tend to just switch dealers.

canucklion · 12-04-2008, 01:18 AM

exactly, you don't have to go back to the same masseuse for your happy ending. You're the customer, your call.

blakjack23 · 12-04-2008, 11:11 AM

I don't even have a certain SA. I call service, request an appt, then bring my car in. When I get there the first available SA comes up and helps me.

shaddai · 12-04-2008, 11:22 AM

I switched dealers AND SA's at the switched-to dealer.

Still yet to find one I am truly happy with.

Rising · 12-04-2008, 11:41 AM

i made a service appointment yesterday and i found out my main SA does not work there anymore. They reassigned me to my former SA who i didn't work well with, and I requested to switch to another SA who i have temporary worked with for a day while my main SA had the day off. I don't think there's any harm in switching SA.

airwolf878 · 12-04-2008, 11:55 AM

Quote:

Originally Posted by blakjack23

I don't even have a certain SA. I call service, request an appt, then bring my car in. When I get their the first available SA comes up and helps me.

You must go to Motorwerks for service too.

Fraggy · 12-04-2008, 12:08 PM

Quote:

Originally Posted by RyBMW

Would there be any repercussions if you ask for another SA when you bring your car in for service?

I heard they fart on your air filter in the hvac, makes the car smell for months!

noro · 12-04-2008, 12:18 PM

Quote:

Originally Posted by bsamoul

I have. My previous SA didn't tell me when they crashed my car. That was the final blow so I told him to his face that I wasn't going to be using him anymore.

LOL.. what do you mean they didn't tell you they crashed the car... what did they tell you?

2K5 325i · 12-04-2008, 01:15 PM

Absolutely.

If you don't have the balls to ask for another SA, and you can tell he doesn't know sh.t. from shinola... you deserve whatever mistakes he makes while placing the order for your car.

Both my father and I have gotten shafted by SA's in the past. Now, if an SA so much as misquotes a single detail on a to-be order of ours... he loses major points.

Step up and ask for somebody who knows what they are talking about!
-Chris

Van[ForTheTired] · 12-04-2008, 01:17 PM

I wouldn't think there would be really any repercussions. When you switch SA, your new SA will only try to help you and not exact revenge for the other SA. He's there to make money and not by digging himself in a hole and exacting his revenge for a fellow SA. He's looking out for numero uno. Unless the SA are on the same team, then maybe you got a problem.

ps: yea if you leave a negative comment, they will be pissed as shit.

2K5 325i · 12-04-2008, 01:36 PM

Quote:

Originally Posted by Van[ForTheTired]

I wouldn't think there would be really any repercussions. When you switch SA, your new SA will only try to help you and not exact revenge for the other SA. He's there to make money and not by digging himself in a hole and exacting his revenge for a fellow SA. He's looking out for numero uno. Unless the SA are on the same team, then maybe you got a problem.

ps: yea if you leave a negative comment, they will be pissed as shit.

If the car you order, pay for, wait months for, and are excited and anxious about for months comes with the wrong interior color- then I will be pissed as shit.

Fvck stupid SA's.
-Chris

E90330iS · 12-04-2008, 01:39 PM

all the time

jj thumper · 12-04-2008, 01:51 PM

My SA and I enjoy long walks on the beach and cupcaking

noro · 12-04-2008, 01:53 PM

Quote:

Originally Posted by jj thumper

My SA and I enjoy long walks on the beach and cupcaking

No no.. not Sex Adviser... Service Adviser.

Van[ForTheTired] · 12-04-2008, 01:54 PM

Quote:

Originally Posted by 2K5 325i

If the car you order, pay for, wait months for, and are excited and anxious about for months comes with the wrong interior color- then I will be pissed as shit.

Fvck stupid SA's.
-Chris

I think SA means service advisor, if I am not mistaken. Please correct me if I am.

What does a SA have to do with ordering your car? I thought they're the ones that just fixes it for you? or do you mean Sales person?

GregL · 12-04-2008, 02:04 PM

Quote:

Originally Posted by Van[ForTheTired]

I think SA means service advisor, if I am not mistaken. Please correct me if I am mistaken.

What does a SA have to do with ordering your car? I thought they're the ones that just fixes it for you? or do you mean Sales person?

Indeed you are correct about it meaning Service Advisor, but it's a common mistake for people new to BMW to think otherwise. One would assume that SA means Sales Advisor, while BMW uses the term Client Advisor instead.

2K5 325i · 12-04-2008, 02:10 PM

Ahh, I thought we were talking about Sales Advisors. Didn't know they were "Client Advisors". Definitely not "new to BMW though"

.

Never had a prob with an Service Advisor

.
-Chris

laperacfo · 12-04-2008, 03:49 PM

The "Service" advisor is there to service you anyway you like!

ianbiz · 12-04-2008, 10:52 PM

I go to a good friend of mine. He is a true enthusiast so he speaks my language.

12-04-2008, 01:09 AM	#1
RyBMW Major 78 Rep 1,038 Posts Drives: X5 Join Date: Jun 2005 Location: NYC iTrader: (1) Garage List 2012 BMW X5 [0.00] 2008 335i [0.00]	Ever request for another SA? Would there be any repercussions if you ask for another SA when you bring your car in for service? What about the surveys that BMWNA and dealer sends you after servicing? If you make one tiny negative comment about your SA, would you bring your car back to the same dealer for service? __________________ New: 12 X5 xDrive35i Premium Alpine White/Cinn Brown Old: 08 E92 335i\|Space Gray/Coral Red/Gray Poplar Old: 06 E90 330i\|Black Sapphire/Black /Burl
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12-04-2008, 01:17 AM	#3
seanl Second Lieutenant 2 Rep 214 Posts Drives: '08 335i 6-Speed Join Date: Aug 2008 Location: SF iTrader: (0)	You're the customer, you can ask for any SA you want....it's not a big deal.
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12-04-2008, 01:18 AM	#4
GregL Brigadier General 98 Rep 3,618 Posts Drives: 2016 CLA45 AMG Join Date: Nov 2005 Location: GTA iTrader: (4)	I tend to just switch dealers. __________________ 2016 Mercedes-AMG CLA45 2013 Mercedes-Benz B250 - Gone 2010 Mercedes-Benz C350 4Matic - Gone 2006 BMW 330xi - Gone 2001 Infiniti QX4 - Gone
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12-04-2008, 01:18 AM	#5
canucklion pull my finger to get your kinder® surprise 148 Rep 10,455 Posts Drives: circles around you Join Date: Dec 2005 Location: Toronto, Canada iTrader: (9)	exactly, you don't have to go back to the same masseuse for your happy ending. You're the customer, your call. __________________
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12-04-2008, 11:11 AM	#6
blakjack23 Major 33 Rep 1,074 Posts Drives: like a bat out of hell Join Date: Feb 2008 Location: Minneapolis, MN iTrader: (3) Garage List '06 325i [0.00]	I don't even have a certain SA. I call service, request an appt, then bring my car in. When I get there the first available SA comes up and helps me. __________________ '06 325i - AT (bite me!) - Jet Black - Black leatherette - Aluminum Trim - Blacklines - 189's - M3 Spoiler Last edited by blakjack23; 12-05-2008 at 12:20 PM..
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12-04-2008, 11:22 AM	#7
shaddai former N54 owner 11 Rep 607 Posts Drives: 2008 Audi S4 DTM Join Date: Mar 2008 Location: Bay Area, CA iTrader: (0) Garage List 2008 335i [0.00]	I switched dealers AND SA's at the switched-to dealer. Still yet to find one I am truly happy with. __________________ +lemon
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12-04-2008, 11:41 AM	#8
Rising Colonel 35 Rep 2,597 Posts Drives: AW E90 335i Join Date: Oct 2006 Location: Bay Area iTrader: (0) Garage List 2007 e90 335i [0.00]	i made a service appointment yesterday and i found out my main SA does not work there anymore. They reassigned me to my former SA who i didn't work well with, and I requested to switch to another SA who i have temporary worked with for a day while my main SA had the day off. I don't think there's any harm in switching SA. __________________
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12-04-2008, 01:15 PM	#12
2K5 325i srsly *****'n! 11 Rep 162 Posts Drives: 2007/8 TiAg 335i 'Vert Join Date: Sep 2006 Location: Atlanta GA & Boulder Colorado iTrader: (0)	Absolutely. If you don't have the balls to ask for another SA, and you can tell he doesn't know sh.t. from shinola... you deserve whatever mistakes he makes while placing the order for your car. Both my father and I have gotten shafted by SA's in the past. Now, if an SA so much as misquotes a single detail on a to-be order of ours... he loses major points. Step up and ask for somebody who knows what they are talking about! -Chris __________________
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12-04-2008, 01:17 PM	#13
Van[ForTheTired] Enlisted Member 0 Rep 34 Posts Drives: a beast. Join Date: Nov 2008 Location: DFW iTrader: (0)	I wouldn't think there would be really any repercussions. When you switch SA, your new SA will only try to help you and not exact revenge for the other SA. He's there to make money and not by digging himself in a hole and exacting his revenge for a fellow SA. He's looking out for numero uno. Unless the SA are on the same team, then maybe you got a problem. ps: yea if you leave a negative comment, they will be pissed as shit.
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12-04-2008, 01:39 PM	#15
E90330iS Major General 143 Rep 6,333 Posts Drives: BMW M4 Join Date: Jan 2006 Location: Arcadia, California iTrader: (56) Garage List 2006 330i [0.00]	all the time __________________ 2017 BMW M4 DCT Lease Transfer: https://f80.bimmerpost.com/forums/sh...8#post23736398
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12-04-2008, 01:51 PM	#16
jj thumper Private First Class 44 Rep 166 Posts Drives: 335is Join Date: Mar 2007 Location: Oakland Ca iTrader: (0)	My SA and I enjoy long walks on the beach and cupcaking
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12-04-2008, 02:10 PM	#20
2K5 325i srsly *****'n! 11 Rep 162 Posts Drives: 2007/8 TiAg 335i 'Vert Join Date: Sep 2006 Location: Atlanta GA & Boulder Colorado iTrader: (0)	Ahh, I thought we were talking about Sales Advisors. Didn't know they were "Client Advisors". Definitely not "new to BMW though" . Never had a prob with an Service Advisor . -Chris __________________
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12-04-2008, 03:49 PM	#21
laperacfo First Lieutenant 48 Rep 372 Posts Drives: BMW Join Date: Jun 2006 Location: NY iTrader: (0) Garage List 2012 X5 [0.00]	The "Service" advisor is there to service you anyway you like!
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12-04-2008, 10:52 PM	#22
ianbiz Back in a BMW 205 Rep 5,208 Posts Drives: 2015 335i Msport Join Date: Jul 2007 Location: Dallas, TX iTrader: (8)	I go to a good friend of mine. He is a true enthusiast so he speaks my language. __________________ Ian
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