[Efthreeoh]

Seriously? You spent all that effort and 6 rolls of painter's tape to tape of the front end of your new BMW?

LFOL

[BMWBear]

Originally Posted by Efthreeoh

Seriously? You spent all that effort and 6 rolls of painter's tape to tape of the front end of your new BMW?

LFOL

You must be new. It’s been fairly common practice for at least 15 yrs to do this before a long ride home to guard against rock chips before PPF.

[Efthreeoh]

Originally Posted by BYEIL

You must be new. It’s been fairly common practice for at least 15 yrs to do this before a long ride home to guard against rock chips before PPF.

That must be it.

[TAZ007]

Exactly.

[Bimmer Pleaser]

meh, thread did not deliver. clicked on hoping to get something juicy like that repair dude who turned out to had been in legal troubles for soliciting prostitution from an underage person, or the previously wrecked M3CS.

[Vivek.]

Originally Posted by BYEIL

You must be new. It’s been fairly common practice for at least 15 yrs to do this before a long ride home to guard against rock chips before PPF.

Join Date: May 2012


He's just not the type to fuss over a rock chip or two

OP, thanks for sharing. This behavior from car sales guys is offensive and to make things worse some of them don't care or feel bad at ALL. In their mind, another guy will give em a thousand bucks more so who gives a rats ass about the customer paying less. Works fine on craigslist but not appropriate from a dealer.

[BMWCCA1]

You were treated badly. No question. Dealers who pull that crap deserve to be called out.

But, I started selling BMWs at a dealership 45-years ago. I've owned BMWs for over 50-years. I wish I could just call out all the customers who treated me as badly—or even worse than what happened to you. Just today a customer I'd sold two cars to and spent countless hours walking through the process of building an X5 45e, even borrowing a customer's car so he could see and drive one, who then went to a dealership less than 100-miles away and ordered his car based on the build specs we created, called me to ask questions about his car. He also asked me to appraise his 2010 trade for the third time in the past year, a trade he said the other dealer was giving him so much more for—yet he still owns it. Now I'm sure most customers think the dealer has nothing better to do than to spend hours with them. And then we should simply wish them well as they go hours away to order the car because another dealership will just drop their pants on price knowing they'll never have to spend time or even see the guy again. And—and!!—then have the nerve to ask me to spend more time with them on a car they purchased elsewhere just to save money.

I know my time is free. But my years of expertise and knowledge acquisition are my stock in-trade. Every dealership can sell the same car and every dealership pays the same for that car. But the honest, helpful, knowledgeable sales people are expected to just suck up this bad behavior and smile: "Thank you sir, may I have another??"

Just my way of letting you know it's not just the dealers that are assholes in this car-purchasing "game". I have families as customers who now rely on me in their third-generation of BMW purchasing. I have customers now living over 500-miles away who wouldn't think of trusting their purchase to anyone but me. And it's people like this who keep me going to work every day when many would have retired from this wretched business by now.

Value the good dealers and continue to call out the bad. That's a luxury you have that your sales advisor does not. It's your right. But remember there is another side of how this business works where the dealer isn't always the bad guy!

[M4Ghost]

As a person who has sold many members of you your car when I worked for Schomp, and nearly 200 folks' over at IWSTI/NASIOC, customer service and not doing dumb shit like this is what separates the clowns from the good ones. Assuming from the comments whoever structured the deal was sad they'd probably lose 2000-5000k in profit (depending on how equipped), then didn't want to do that as another customer may offer what they would normally addendum the car. As other members have stated, it's tough to be called out if you didn't get clarity.

I would advise reaching out to his GSM Vincent vtroncoso@coastbmw.com to rectify the situation

Best

[///M ARMY]

sorry to hear. going with brokers can be an easier process.

[MmmmmM2]

Make sure to leave a 1 star Yelp review. That is always a good thing to do!

[SteveinArizona]

Originally Posted by BMWCCA1

You were treated badly. No question. Dealers who pull that crap deserve to be called out.

But, I started selling BMWs at a dealership 45-years ago. I've owned BMWs for over 50-years. I wish I could just call out all the customers who treated me as badly—or even worse than what happened to you. Just today a customer I'd sold two cars to and spent countless hours walking through the process of building an X5 45e, even borrowing a customer's car so he could see and drive one, who then went to a dealership less than 100-miles away and ordered his car based on the build specs we created, called me to ask questions about his car. He also asked me to appraise his 2010 trade for the third time in the past year, a trade he said the other dealer was giving him so much more for—yet he still owns it. Now I'm sure most customers think the dealer has nothing better to do than to spend hours with them. And then we should simply wish them well as they go hours away to order the car because another dealership will just drop their pants on price knowing they'll never have to spend time or even see the guy again. And—and!!—then have the nerve to ask me to spend more time with them on a car they purchased elsewhere just to save money.

I know my time is free. But my years of expertise and knowledge acquisition are my stock in-trade. Every dealership can sell the same car and every dealership pays the same for that car. But the honest, helpful, knowledgeable sales people are expected to just suck up this bad behavior and smile: "Thank you sir, may I have another??"

Just my way of letting you know it's not just the dealers that are assholes in this car-purchasing "game". I have families as customers who now rely on me in their third-generation of BMW purchasing. I have customers now living over 500-miles away who wouldn't think of trusting their purchase to anyone but me. And it's people like this who keep me going to work every day when many would have retired from this wretched business by now.

Value the good dealers and continue to call out the bad. That's a luxury you have that your sales advisor does not. It's your right. But remember there is another side of how this business works where the dealer isn't always the bad guy!

Good post. When I bought my 530e I did not negotiate hard. I just wanted a decent deal for both of us. But along with that is I don't expect my dealership to ever jack up the price on a vehicle above msrp because it is hard to find. To me, the relationship is dual and I want to treat my dealership fairly but I want it to treat me fairly as well.

[Capt Canuck]

Originally Posted by BMWCCA1

You were treated badly. No question. Dealers who pull that crap deserve to be called out.

But, I started selling BMWs at a dealership 45-years ago. I've owned BMWs for over 50-years. I wish I could just call out all the customers who treated me as badly—or even worse than what happened to you. Just today a customer I'd sold two cars to and spent countless hours walking through the process of building an X5 45e, even borrowing a customer's car so he could see and drive one, who then went to a dealership less than 100-miles away and ordered his car based on the build specs we created, called me to ask questions about his car. He also asked me to appraise his 2010 trade for the third time in the past year, a trade he said the other dealer was giving him so much more for—yet he still owns it. Now I'm sure most customers think the dealer has nothing better to do than to spend hours with them. And then we should simply wish them well as they go hours away to order the car because another dealership will just drop their pants on price knowing they'll never have to spend time or even see the guy again. And—and!!—then have the nerve to ask me to spend more time with them on a car they purchased elsewhere just to save money.

I know my time is free. But my years of expertise and knowledge acquisition are my stock in-trade. Every dealership can sell the same car and every dealership pays the same for that car. But the honest, helpful, knowledgeable sales people are expected to just suck up this bad behavior and smile: "Thank you sir, may I have another??"

Just my way of letting you know it's not just the dealers that are assholes in this car-purchasing "game". I have families as customers who now rely on me in their third-generation of BMW purchasing. I have customers now living over 500-miles away who wouldn't think of trusting their purchase to anyone but me. And it's people like this who keep me going to work every day when many would have retired from this wretched business by now.

Value the good dealers and continue to call out the bad. That's a luxury you have that your sales advisor does not. It's your right. But remember there is another side of how this business works where the dealer isn't always the bad guy!

Cool whataboutery and way to be make the OP's thread about you

[Gesler]

No, it was a good post, gives a better picture of what goes on in this business.

OP did a great job pointing out the DB he had to deal with.

[tranquility]

Originally Posted by BMWCCA1

You were treated badly. No question. Dealers who pull that crap deserve to be called out.

But, I started selling BMWs at a dealership 45-years ago. I've owned BMWs for over 50-years. I wish I could just call out all the customers who treated me as badly—or even worse than what happened to you. Just today a customer I'd sold two cars to and spent countless hours walking through the process of building an X5 45e, even borrowing a customer's car so he could see and drive one, who then went to a dealership less than 100-miles away and ordered his car based on the build specs we created, called me to ask questions about his car. He also asked me to appraise his 2010 trade for the third time in the past year, a trade he said the other dealer was giving him so much more for—yet he still owns it. Now I'm sure most customers think the dealer has nothing better to do than to spend hours with them. And then we should simply wish them well as they go hours away to order the car because another dealership will just drop their pants on price knowing they'll never have to spend time or even see the guy again. And—and!!—then have the nerve to ask me to spend more time with them on a car they purchased elsewhere just to save money.

I know my time is free. But my years of expertise and knowledge acquisition are my stock in-trade. Every dealership can sell the same car and every dealership pays the same for that car. But the honest, helpful, knowledgeable sales people are expected to just suck up this bad behavior and smile: "Thank you sir, may I have another??"

Just my way of letting you know it's not just the dealers that are assholes in this car-purchasing "game". I have families as customers who now rely on me in their third-generation of BMW purchasing. I have customers now living over 500-miles away who wouldn't think of trusting their purchase to anyone but me. And it's people like this who keep me going to work every day when many would have retired from this wretched business by now.

Value the good dealers and continue to call out the bad. That's a luxury you have that your sales advisor does not. It's your right. But remember there is another side of how this business works where the dealer isn't always the bad guy!

I generally agree w this post, and I would go further and support you in saying that your time is NOT free, it's to be valued, and respect goes both ways. That said you could've told him nicely and upfront that you can't go further w him since he's not buying from you...or subtly give him hints, e.g. "I'll try my best to get around to it if time permits...".

Anyway, could you clarify on the bold? I wouldn't want somebody pawing at and driving my car, that's a *no* in my books.

[joooiiiiii]

I hate the whole dealership buying process. I bought my car in Germany and it was completely hassle-free, MSRP, etc. Can't imagine having to deal with these issues that OP did.

[BMWCCA1]

Originally Posted by tranquility

Anyway, could you clarify on the bold? I wouldn't want somebody pawing at and driving my car, that's a *no* in my books.

He wanted an X5 45e, which has been very difficult to keep in stock for people to demo. I asked a good customer if he would mind showing the prospect his car and maybe taking him out for a drive, allowing him to decide if he'd let the prospect drive his car—or not. His choice. They got along well enough that the owner let the prospect (and future DB) drive, briefly. We're a small area with enough multiple-BMW owners that people can feel comfortable showing their car to others. All I had to do was ask. I never volunteered before letting the owner make up his own mind. Normally I won't even let anyone sit in a sold car in the showroom and keep sold cars locked, but these are unusual times. We are sold out of X1, X2, X3, X5, X6, and X7 and even our Alpina XB7 went away today.

[tranquility]

Originally Posted by BMWCCA1

He wanted an X5 45e, which has been very difficult to keep in stock for people to demo. I asked a good customer if he would mind showing the prospect his car and maybe taking him out for a drive, allowing him to decide if he'd let the prospect drive his car—or not. His choice. They got along well enough that the owner let the prospect (and future DB) drive, briefly. We're a small area with enough multiple-BMW owners that people can feel comfortable showing their car to others. All I had to do was ask. I never volunteered before letting the owner make up his own mind. Normally I won't even let anyone sit in a sold car in the showroom and keep sold cars locked, but these are unusual times. We are sold out of X1, X2, X3, X5, X6, and X7 and even our Alpina XB7 went away today.

That's good to know. I kinda had the feeling you probably asked for permission but was too lazy to change my post. Ya, crazy times indeed, glad you lock up sold cars otherwise.

[Jesda]

Originally Posted by BYEIL

You must be new. It’s been fairly common practice for at least 15 yrs to do this before a long ride home to guard against rock chips before PPF.

I'd definitely do that if I was leasing.

I drive all over the country and just let the chips happen, then after 100k repaint the bumper. Most of my mileage is on road trips so I'd have the blue tape permanently.

[clutchdj]

Originally Posted by BMWCCA1

You were treated badly. No question. Dealers who pull that crap deserve to be called out.

But, I started selling BMWs at a dealership 45-years ago. I've owned BMWs for over 50-years. I wish I could just call out all the customers who treated me as badly—or even worse than what happened to you. Just today a customer I'd sold two cars to and spent countless hours walking through the process of building an X5 45e, even borrowing a customer's car so he could see and drive one, who then went to a dealership less than 100-miles away and ordered his car based on the build specs we created, called me to ask questions about his car. He also asked me to appraise his 2010 trade for the third time in the past year, a trade he said the other dealer was giving him so much more for—yet he still owns it. Now I'm sure most customers think the dealer has nothing better to do than to spend hours with them. And then we should simply wish them well as they go hours away to order the car because another dealership will just drop their pants on price knowing they'll never have to spend time or even see the guy again. And—and!!—then have the nerve to ask me to spend more time with them on a car they purchased elsewhere just to save money.

I know my time is free. But my years of expertise and knowledge acquisition are my stock in-trade. Every dealership can sell the same car and every dealership pays the same for that car. But the honest, helpful, knowledgeable sales people are expected to just suck up this bad behavior and smile: "Thank you sir, may I have another??"

Just my way of letting you know it's not just the dealers that are assholes in this car-purchasing "game". I have families as customers who now rely on me in their third-generation of BMW purchasing. I have customers now living over 500-miles away who wouldn't think of trusting their purchase to anyone but me. And it's people like this who keep me going to work every day when many would have retired from this wretched business by now.

Value the good dealers and continue to call out the bad. That's a luxury you have that your sales advisor does not. It's your right. But remember there is another side of how this business works where the dealer isn't always the bad guy!

The was insightful and on the line of being boastful. I see your customer service has rewarded you over the years. That is a great thing.

[pikkagtr]

Dealership model needs to go away
Need to be able to order cars and pay then just come pick it up
Like curbside pickup at target
Maybe I'm just antisocial o.0

[dscabra]

Originally Posted by pikkagtr

Dealership model needs to go away
Need to be able to order cars and pay then just come pick it up
Like curbside pickup at target
Maybe I'm just antisocial o.0

100% agree with this. In my mind, the dealership has become an unnecessary middleman that can be eliminated from the sales side of the picture, particularly when dealing with the purchase of a new car. Service is a different story and I like the option of having my BMW repaired at a BMW facility.

For context, I hate negotiating on a commodity item. Put a price on the car that is fair and leave it at that. Likewise, and even more bothersome, I hate negotiating a price on my trade. Use the tools that are available to fairly value a trade and let that drive the price. I know there are countless variables that can be quoted that affect the price, but seldom do I see a dealership really do more than a cursory check of the cars I've traded. As always, if the owner thinks it's worth more, let them sell it themselves. Trading a car is a convenience, and comes with some cost.

Buying a car doesn't have to be, and actually shouldn't be a mystery process that occupies several hours of time.

[erickonphoenix]

Wow, this is fascinating.

I had the exact thing happen to me once. I was stuck in Calgary for a couple of weeks and couldn't pick my new car up. When I finally got back to Houston the dealer had sold it. I never really got a straight story about it so I just figured the screwed up.

However, I'd had some buyers remorse about my color selection so I was able to change that on the reorder and they threw in a couple of options.

Now I wonder if it really was a screwup???